Cancellation options

What you should know

Cancellation terms vary by listing. Check the listing details before you book so you understand the deadline and refund policy.

• Free cancellation is available on eligible stays.
• Cancellation deadlines and refunds are shown at checkout.
• Some bookings may only be partially refundable.

Policy examples and scenarios

Listings may offer strict, moderate, or flexible cancellation rules. For example, a flexible policy might allow full refunds up to 24 or 48 hours before check-in, while a strict policy may only allow partial refunds.

Before booking, review the listing’s cancellation wording and contact the host if you have questions about timing or refunds.

Changing a reservation

To request a change, contact your host through the reservation page. Hosts can accept or decline changes; if they accept, the booking will be updated and any price differences or additional fees will be displayed.

How to find flexible stays

Use the filter on Explore to see homes that offer flexible cancellation options.

• Search with free cancellation enabled.
• Compare policies across listings.
• Contact support if you need help changing a reservation.